Definition

Cordani Malone Blue Womens Leather Brown ArqSAw6

This definition is part of our Essential Guide: A guide to call center metrics

An abandoned call is a call or other type of contact initiated to a call center that is ended before any conversation occurs. When inbound calls are abandoned, it is often because the caller is frustrated with the time on hold. When outbound calls are abandoned, it is usually because the call is disconnected by the automated dialer or automatic call distributor (ACD) when a live contact has been made but no agent was available to take the call. A predictive dialer can eliminate the problem of abandoned outbound calls.

An abandoned call may also be referred to as an "abandoned contact."

Brown Malone Leather Womens Cordani Blue
This was last updated in July 2007

Continue Reading About abandoned call

Start the conversation

Blue Womens Brown Leather Malone Cordani
Send me notifications when other members comment.

Please create a username to comment.

Womens Brown Blue Leather Cordani Malone

Carbon 6 Asics 020 Grey Grey Mid Running Women’'s Shoes 2000 Gt qPgtwPz

File Extensions and File Formats

Powered by:

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

SearchSalesforce

Cordani Malone Blue Womens Leather Brown ArqSAw6 Cordani Malone Blue Womens Leather Brown ArqSAw6 Cordani Malone Blue Womens Leather Brown ArqSAw6
Pumps Shoes Urethane Nubuck Black Solid AdeeSu SDC06325 Pleated Womens TSOxUxzq
Close