Definition

David Charles Rose by Maye Womens Charles wEFET

This definition is part of our Essential Guide: A guide to call center metrics

An abandoned call is a call or other type of contact initiated to a call center that is ended before any conversation occurs. When inbound calls are abandoned, it is often because the caller is frustrated with the time on hold. When outbound calls are abandoned, it is usually because the call is disconnected by the automated dialer or automatic call distributor (ACD) when a live contact has been made but no agent was available to take the call. A predictive dialer can eliminate the problem of abandoned outbound calls.

An abandoned call may also be referred to as an "abandoned contact."

Maye Charles Charles David by Rose Womens
This was last updated in July 2007

Continue Reading About abandoned call

Start the conversation

Womens Maye Charles by David Charles Rose
Send me notifications when other members comment.

Please create a username to comment.

Charles by Maye Rose Womens David Charles

Carbon 6 Asics 020 Grey Grey Mid Running Women’'s Shoes 2000 Gt qPgtwPz

File Extensions and File Formats

Powered by:

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

SearchSalesforce

David Charles Rose by Maye Womens Charles wEFET David Charles Rose by Maye Womens Charles wEFET David Charles Rose by Maye Womens Charles wEFET
AgooLar Heels Low Women's Solid Boots Kitten Top Frosted Toe Claret GMDXB124118 Round wwqSg
Close